We collect information from visitors to Hope’s websites where online forms are provided.
We collect your details when you email us with an enquiry.
We also collect information about the transactions you undertake through this site and linked fundraising sites used by Hope (including Just Giving) including details of payment cards used.
Use of personal information
We process personal information collected via this website for the purposes of:
- Improving contact details with donors and supporters
- Providing information about products and services
- Providing and personalising our services
- Dealing with your enquiries and requests
- Administering orders and accounts relating to our suppliers or customers
- Administering membership records
- Providing reservation or booking services
Data Capture Information
We will send you information according to the preferences you submitted via our online contact form, standing order mandate or through our Just Giving page. If you would like to change these preferences at any point, please email us at email@example.com , or call us on 0845519971. Alternatively you can also write to us at Data protection lead, Hope, Oasis House, 35-37 Campbell Street Northampton NN1 3DS.
Please note that your information may be used to send you details of those products or services from the Hope group (including Hope Centre and Hope Enterprises) that we offer that we have identified as likely to be of interest to you. This will be in accordance with the preferences that you indicated when you completed your consent to be contacted in response to our email and mail process for existing and new supporters and via online forms, including Just Giving.
If at any point you would like to opt-out of receiving communications from us, or would like to change the channels (such as email or post) that we use to contact you, please contact in writing via emailing the data protection lead at firstname.lastname@example.org or by writing to Data protection lead, Hope, Oasis House, 35-37 Campbell Street Northampton NN1 3DS.
We will not share your data with third parties unless we are obliged to disclose personal data by law, or the disclosure is ‘necessary’ for purposes of national security, taxation, safeguarding and criminal investigation, or we have your consent.
On our behalf Blackbaud Plc process and hold data related to supporters. This data is shared under a data processing agreement which precludes it being shared with other third parties.
Subject access requests
You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you, please write to us at Data protection lead, Hope, Oasis House, 35-37 Campbell Street Northampton NN1 3DS. Please note that we reserve the right to charge a fee of up to £10 for any such request.
Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.
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